FAQ's - Returns, Warranties, Shipping & Exchanges Policies
Desire for Passion FAQ’s
- Due to the hygienic nature of our items, we do not accept returns of non-defective items. If there was a problem with your order or item, please contact us via email at firstname.lastname@example.org so that we may help rectify the situation.
- Refunds are issued if the wrong item was shipped to you and a replacement order is not able to be created. We can also offer alternative items in this situation, please contact us via email at email@example.com.
- If your item has a manufacturer’s defect within 60 days of purchase, we will ship you a replacement. If a replacement is unavailable, we will offer alternative items for the defects or a full refund will be issued to your original form of payment. Please include your order number and a brief description of the defect in your email. An image or two can greatly assist, and speed up, the process.
- Most items are covered under manufacturer’s warranties. To inquire about a warranty of a specific manufacturer, please refer to the instructions in or on the packaging. You may also email us at firstname.lastname@example.org. Make sure you keep a proof of purchase, as this is usually required to evoke a manufacturer’s warranty claim.
- Please email us at email@example.com if you experience any problems with delivery. Make sure you include your order number, a brief description of the problem, and pictures of damages to shipping materials.
- Contact us if you receive wrong items or were shorted an item. Please include your order number.
- WE ARE NOT ABLE to change shipping information once checkout has been completed. Please make sure you enter the correct information before submitting your order to prevent missing or late packages.
- Packages that delivery is refused or returned to sender, will be inspected. If the package has not been opened, your original form of payment will be credited the amount of the sale minus freight charges already used. If the package has been opened, we will NOT issue a refund and the package, along with its contents, will be disposed of.
Lost or Stolen Packages
- We are not responsible for the package once it leaves our facilities, but we can assist with investigating what happened to your package. If necessary, we can also assist you with the required information to open a claim with the specific carrier. Please always double check all shipping information before submitting an order.
- All of our sales have tracking information available once the order has shipped. This information will be automatically emailed to you
PO Boxes / APO / FPO
- These addresses may be used for smaller, regular sized items. PO Boxes/APO/FPO addresses may not be used for larger items such as: Sex Machines and larger sized items
- If you are unsure if an item can ship via PO Boxes/APO/FPO, please email us BEFORE submitting an order
Where do we ship to:
- United States (free standard shipping with purchases of $49 or greater)
- Australia (not eligible for free shipping offers)
- Canada (not eligible for free shipping offers)
Where do we ship from:
- Unless your order is a special order, your order will ship from New Jersey
- Our orders will ship with DFP Sales on the shipping label
- Our orders ship in plain cardboard boxes or bubble envelope mailers